Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Email address (required for eSIM delivery)
• Payment information (processed securely by our payment provider)
• Device information for troubleshooting purposes
• Communication records when you contact support

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your eSIM orders
• Send order confirmations and important service updates
• Provide customer support
• Improve our services and user experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment processors to complete transactions
• eSIM providers to activate your service
• Service providers who assist in our operations
• Law enforcement when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted using industry-standard SSL technology.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

7. Cookies

We use cookies and similar technologies. Please see our Cookie Policy for more information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page.

11. Contact Us

For privacy-related inquiries, contact us at support@esimbli.com.